Return and refund policy

Return & Refund Policy

Last updated: December 18, 2025

This Return & Refund Policy applies to all purchases made through this website operated by LYNVO LIMITED.

1. Company Information

LYNVO LIMITED
RM HI8 4/F Century Industrial Centre
33–35 Au Pui Wan Street
Fotan, Sha Tin
Hong Kong

Company Registration Number: 79413436

Email: limited-toys.store@gmail.com

LYNVO LIMITED is the seller of the products offered on this website and the contractual partner of customers placing orders through this website.

2. Return Eligibility

We accept returns under the following conditions:

  • The return request must be submitted within 14 days of receiving the item.

  • The item must be unused, undamaged, and in its original condition.

  • The item must be returned in its original packaging, including all accessories and components.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered by the customer

  • Items returned without original packaging

  • Items returned after the 14-day return period

  • Gift cards or promotional items (if applicable)

4. Return Process

To initiate a return, please contact us at:

Email: limited-toys.store@gmail.com

Please include:

  • Your order number

  • The reason for the return

  • Photos of the item (if damaged or defective)

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing time: within 7–10 business days after inspection

  • Original shipping fees are not refundable

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will review the case and offer a replacement or refund where applicable.

8. Late or Missing Refunds

If you have not received your refund after approval:

  • Check with your bank or payment provider

  • Contact your credit card company

  • If the issue persists, contact us at limited-toys.store@gmail.com

9. Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return the original product (subject to this policy) and place a new order.

10. Chargebacks & Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute. Unauthorized chargebacks may be disputed using our policies, tracking information, and proof of delivery.

11. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of Hong Kong, without regard to conflict of law principles.

12. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. The latest version will always be available on this website.

13. Contact

If you have any questions regarding returns or refunds, please contact:

Email: limited-toys.store@gmail.com